• Our TCF policy is to be transparent & fair & to operate honestly & clearly with all those whom we interact with both on the administration side & out in the field.

WE WILL STRIVE TO PROVIDE:

• INFORMATION THAT IS ACCURATE, TIMELY,
• RELEVANT & CONSISTANT
• RESPOND TO CLIENTS REQUESTS PROMPTLY
• OBTAIN THE CORRECT INFORMATION BEFORE ACTING
• ENSURE WE ARE HONEST & CLEAR WITH OUR RESPONSES
• DELIVER EXPECTED INTERACTION & PROBLEM SOLVING
• PROVIDE PHOTOGRAPHIC & WRITTEN EVIDENCE
• LOOK TO IMPROVE RELATIONS
• FOCUS ON DEMANDS & EXPECTATIONS
• DEMONSTRATE FAIR PLAY
• DELIVER A FIRST CLASS SERVICE